Here in Ireland and throughout most of Europe, contactless credit cards are the norm. Chip technology is so 2007. My Leap card, which is what we use here for all public transit payments, is contactless. I can even put the card against my smartphone and use the Leap card app to top up my account in less than 10 seconds. It’s pretty amazeballs.
So imagine my surprise when I tried to send our landlord our first rent payment a couple of days before it was due. I had all her bank account details and was ready to initiate the transfer online. And then I got this message:
WTF is an “AIB Card Reader”? Why do I need it to transfer money? And what, I have to wait 3–4 business days to receive it?! (I ended up having to go to the bank to make the rent payment on time.)
Behold this gadget straight from the ’90s that looks like it belongs in a 3rd grader’s pencil case (do kids even use pencil cases these days?):
C’mon, AIB. It’s 2017. There are plenty of other, much more convenient ways to have your customers make secure online payments that doesn’t involve utilizing an archaic device like this. And if you force customers to use this card reader, then automatically give it to everyone when they open an account. It’s not really helpful when you’re trying to make a time-sensitive payment online and you discover you need this critical device that will take half a week to reach you.
Also, I better not lose or break this thing. It apparently costs €5.50 for a replacement. *eye roll*